LogoLogo
DocsUse CasesCreator GuideIntegration Guide
  • Introduction
  • Why Monterosa?
  • Platform Buyer FAQ
  • Engagement Use Cases
    • Event Centres
    • Prediction Games
    • Voting
    • Trivia Challenges
    • Competitions & Sweepstakes
    • Sports Data Visualisation
    • Native Apps
    • Global Replication
  • Core Platform Concepts
    • Platform Components
    • App Settings
    • Schedule & Events
    • Timeline
    • Elements
    • Extensions
    • EnMasse Mesh
  • 🎨Creator Guide
    • Welcome
      • Getting an Account
    • Spaces
      • Projects
        • Events
          • Event Templates
          • Event Settings
          • Timeline
            • Elements
            • OpenAI Integration
            • Live Stats
            • Preview
            • Embedding
              • Embedding an Element
          • Analytics
        • Project Settings
          • Localisation
          • Experience URL
          • Content Creation Limits
        • App Settings
        • Activity Log
      • Content
        • Asset Library
        • Automation
          • 🔃Bulk Content Uploader
          • ⚡Live Data Connector
      • Setup
        • Space Settings
        • Apps
        • Integrations
          • Opta Graphics
          • Tagboard
        • Extensions
          • Identify
          • Gamify
          • Forms
          • Geo-Verify
          • Content Bridge
          • Vote Verification
    • Experiences
      • Experience Creator
        • Customising your UI
        • Retrieving Event URLs
    • Team
      • Two-Factor Authentication
      • Setting Up SSO to log in the Monterosa platform
      • User Roles
    • Scaling & Capacity
    • Creator FAQs
  • 🚀Integration Guide
    • Overview
    • Standalone Pages
    • Web Page Embedding
      • Hosting an Experience on your domain
      • Auto-resizing embedded Experiences
    • Native App Embedding
    • Embed using the SDK
    • Discovering Events Programmatically
    • Audience Profiles
      • Audience Profiles Dataset Reference
        • Users dataset
        • Projects dataset
        • Events dataset
        • Elements dataset
        • Interactions dataset
        • Leaderboard (Event) dataset
        • Leagues dataset
        • Form entries dataset
      • Monterosa Identifiers
    • Integrating IAM & SSO
      • Simple integration with SDK & JWT
        • Advanced SDK integration
      • JWT based SSO integration
      • Ad-hoc SSO integration
      • SSO Integration guidelines
    • Consent Management integration
      • Client-Side Data Storage Explained
    • Analytics integration
    • Integration FAQs
  • 📱FanKit
    • Overview
    • How it works
    • Elements
      • Polls & Voting
        • Brand Survey
        • Poll
        • Reaction Rater
        • Ladder Poll
        • Swing Poll
        • Smash Rater
        • Category Wrapper
        • Category Vote
        • Standalone Vote
        • Team Selector
      • Predictors
        • Predictor
        • Sweepstake
        • Number Predictor
        • Podium Predictor
        • Score Predictor
        • Score Predictor (High)
        • Player Predictor
      • Trivia
        • Trivia
        • Free Type Trivia
        • Ladder Trivia
        • Sorting Trivia
        • Word Trivia
        • Video Trivia
        • Number Trivia
      • Editorial & Media
        • Article
        • External Article
        • Commentary
        • Gallery
        • Image
        • Video
        • Video Carousel
        • Shareable URL
        • Social Embed
        • Form
        • Element Carousel
        • Match Event
        • Substitution
        • Goal
        • Time Event
      • Quiz
        • Quiz Wrapper
        • Quiz Question
      • Series Prediction
        • Series Wrapper
        • Series Score Predictor
        • Series Predictor
        • Series Number Predictor
        • Series Player Predictor
      • Multi Rater
        • Ratings Wrapper
        • Ratings Slider
      • Sports Statistics
        • Opta Widget
        • Stat Callout
        • Stat Comparison
      • Gamification
        • Scoreboard (Event)
        • Scoreboard (Round)
        • Leaderboard (Project)
        • Leaderboard (Event)
        • Leaderboard (Round)
        • Leaderboard (Group)
    • Tips, tricks, tutorials & guides
      • Advanced CSS Overrides
      • Using points and leaderboards
      • Content containers
    • Display Modes
    • Converters
      • Access Gate
      • Form
      • Cards
      • Share Image
      • Featured Links
      • Sponsors
      • Promo Banner
      • Google Ads
    • Localisation
    • Supported Browsers
    • Release Notes
  • 👣DEVELOPER GUIDE
    • Overview
    • Platform Terminology
    • Interaction SDK
      • Download & Initialise the SDK
      • Supported Devices & Operating Systems
      • Roadmap
      • Release Notes
        • React Native
          • v0.2.2
        • JavaScript
          • v0.16.16
          • v0.16.15
          • v0.16.14
          • v0.16.13
          • v0.16.12
          • v0.16.11
        • iOS
          • v0.16.12
          • v0.16.11
        • Android
          • v0.16.13
      • SDK FAQs
    • Embedding Apps
      • Static Embedding
      • Dynamic Embedding
        • Web Behaviours
        • iOS Behaviours
        • Android Behaviours
        • Preloading
        • Caching Content
        • Shared Storage
      • Configure your app
      • Communicate with embedded apps
      • Video Stream Sync
      • React Native
        • Events in React Native SDK
      • Integrate with Flutter
    • Building Apps
      • Quick Start Guide
      • How to build your first app
        • Getting started
        • Get your app running locally
        • Install the Interaction SDK
        • Define your App
        • Set up Studio
        • Develop your App
        • Enable Dynamic Configuration
      • Core SDK Functions
        • Getting and displaying Events
        • Managing Elements
        • Reacting to live updates
        • Dynamic runtime configuration
        • Time
        • Localisation
    • Content Automation
      • Discovering Events
      • Connecting to Google Sheets
      • Connecting to Zapier
      • Connecting to Sports Feeds
    • App Specs
      • App Spec Reference
        • Root Spec
        • Elements Spec
        • Project Settings Spec
        • Event Settings Spec
        • Expressions (beta)
        • Data Sources (beta)
        • External data source
        • Field Types
          • Boolean
          • Collection
          • Colour
          • Datetime
          • External
          • File
          • Freetext
          • Image
          • List
          • Number
          • WYSIWYG
        • Field, Field set, Field section
      • Customising App Specs
    • Available APIs
    • Integrating TV Graphics
    • Advanced Topics
      • Listings
      • Accesssing user concurrency values from your app
      • Custom analytics Extension
      • Front-end app communication protocols
      • Multi Vote
      • Reveal answer on vote
  • ⚙️CONTROL API
    • Overview
    • Objects Definitions
    • Element Reference
    • Organisations
      • Get Organisations
      • Get Organisation
      • Create Organisation
      • Update Organisation
      • Delete Organisation
    • Spaces
      • Get Spaces
      • Get Space
      • Create Space
      • Update Space
      • Delete Space
    • Apps
      • Get Apps
      • Get App
      • Create App
      • Reload App
    • App Settings
    • Projects
      • Get Projects
      • Get Project
      • Create Project
      • Update Project
      • Delete Project
    • Events
      • Get Events
      • Get Event
      • Get Event Service Feeds
      • Create Event
      • Create Event From Template
      • Update Event
      • Delete Event
    • Event Templates
      • Get Event Templates
      • Get Event Template
      • Create Event Template
      • Update Event Template
      • Delete Event Template
    • Elements
      • Get Elements
      • Get Element
      • Get Event Template Elements
      • Create Element
      • Update Element
      • Delete Element
    • Assets
      • Get Assets
      • Upload Assets
      • Update Asset
      • Delete Asset
      • Get Asset Media Types
      • Get Asset Uploaders
      • Asset Tags
        • Add Tag to Asset
        • Remove Tag from Asset
    • Tags
      • Get Tags
      • Get Tag
      • Create Tag
      • Update Tag
      • Delete Tag
  • ⚙️REFERENCE
    • Public Feeds
      • Graphics Feed
    • Listings
    • Elements
    • Event History
    • Demographics
    • Identify
    • Gamify
      • Gamification Mechanics
      • Public API
      • Private API
    • Geo-Verify
    • Browser Support
    • Audience API (Preview)
      • Authentication
        • Monterosa Access Token
        • Public client authentication
      • Batched operations
      • Loyalty API
      • Connections API
    • Image Resizing API
  • ⛓️Extensions
    • Overview
    • Instance handshake
    • Project handshake
    • Project delete
    • Tabs
    • Event Tabs
    • Setup
    • Listings notification
    • Elements notification
    • Analytics
    • Assets
    • Event-level feed
    • Webhooks
  • ⚖️COMPLIANCE
    • Data Requests
    • Data Sub-processors
    • Hosting Locations
    • Third party software
    • ISO27001
  • 🗒️RELEASE NOTES
    • Studio
      • v29.0
      • v28.0
      • v27.0
      • v26.0
      • v25.0
    • FanKit
      • v24.41.0
      • 24.42.0 Preview
    • Archive
      • v24 releases 2022-23
Powered by GitBook
On this page
  • What browsers does Studio support?
  • Desktop Browsers
  • Does the platform support A/B Testing?
  • Does the platform support personalisation?
  • Can more than one person edit an Event at the same time?
  • How are Unique Users calculated in the Interaction Cloud?
  • What is "peak concurrent users"?
  • How are Session Lengths measured?
  • Why do Analytics data not match Google/Adobe Analytics exactly?

Was this helpful?

  1. Creator Guide

Creator FAQs

Frequently Asked Questions

What browsers does Studio support?

Studio is made for modern desktop browsers. It is not designed to work on mobile, although some functions will work on mobile.

Studio is not designed to be used on mobile browsers

Desktop Browsers

Browser

Version

Platform

Chrome

Evergreen

Any

Firefox

Evergreen

Any

Safari

Evergreen

Mac OSX

Edge

Evergreen

>= Windows 10

Does the platform support A/B Testing?

A/B Testing is straightforward to set up. You simply create your content Event (A) and clone it into a second (B). Then on your frontend app or site, apply your own logic to send users to either event. For more information refer to: Discovering Events Programmatically

Does the platform support personalisation?

Yes, there are various ways to personalise the Experience for users. For example:

  • Tagging content and filtering on the frontend

  • Building cohorts and sending individual cohorts to individual Events.

Can more than one person edit an Event at the same time?

The platform does not yet support simultaneous users in the same event. Although it will not block simultaneous users, unforeseen consequences may occur. We recommend you avoid this scenario.

How are Unique Users calculated in the Interaction Cloud?

Each client app connecting to the Interaction Cloud is allocated a unique ID. This ID is then stored in local storage on the client device and used to identify this user next time a connection to the platform is made.

The total number of different IDs connected to the Event is displayed within Studio Timeline and Analytics pages as Unique Users.

What is "peak concurrent users"?

"Peak concurrent users" refers to the highest number of users who were simultaneously connected to the platform at any given point in the event. These users can connect to the platform through websocket and HTTP Proxy connections. The measurement of peak concurrent users is taken every 5 seconds, with the final figure being the highest number recorded during that minute.

How are Session Lengths measured?

  • Average session length - this is the combined duration of all event sessions divided by the number of all user sessions. Note that a user may have multiple sessions.

Why do Analytics data not match Google/Adobe Analytics exactly?

In addition to Monterosa / Interaction Cloud built-in analytics, you may also be tracking user activity with Google Analytics, Adobe Analytics or another 3rd party product. On the face of it, these products track the same things - the number of users viewing or engaging with an Experience, or the number of responses to each option in a poll, for example.

There are some differences, which relate to the different ways in which analytics are being measured by these different approaches. The effect of this is that there will usually be a small difference in the figures reported.

Web or app analytics provided by a 3rd party service track users based on "Tracking events" that are fired when users perform an action that is identified in the agreed tracking plan. These are aggregated in reports by time (hour/day/month) and can be filtered by other metrics.

Monterosa's platform analytics count the number of users connecting to the platform and interacting with content via a websocket connection. These are aggregated based on the Elements, Events and Projects that users interact with and so are not always directly comparable with the time-based ranges of a web analytics product.

Another difference is the way in which users are identified. Web analytics products usually identify the user based on a cookie that is stored on the browser or device. Some users choose not to accept these cookies, or opt out of tracking, either through consent management on your site or in their browser settings, and this will affect the numbers reported by that service. Monterosa platform analytics assign a unique ID to each user. This is stored differently and may not be affected by these settings in the same way.

In general, both services will show the same trends and usually have a very similar number of users and interactions, but the differences in measurement and aggregation can sometimes result in differences between the two.

Last updated 3 months ago

Was this helpful?

Based on language or region, using

Session length - this is the duration between client app connecting and disconnecting to/from the platform in the context of an Event. For more information see .

🎨
localisation
Analytics