Platform Buyer FAQ
Last updated
Last updated
If you are evaluating the platform and want fast answers, this table helps identify the source of information for your query.
If you're exploring or evaluating the platform and have questions you can't find in this index, please ask and one of our team will be delighted to help.
Questions related to your discovery and evaluation of the platform.
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Questions on the Monterosa business model and commercial terms.
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Common questions around platform capabilities and integration with existing systems.
Questions related to regulatory or legal compliance
Miscellaneous questions on the platform and our service in general
Monterosa / Interaction Cloud™ is a combination of components working together to deliver interactive experiences. Load volumes, profiles and behaviours are different from one app to another and always require best practice and testing.
However, when correctly scaled up, the core connectivity via the EnMasse Mesh can handle well in excess of a million concurrent users, or several million unique users during a live event. The platform is regularly tested to these levels and beyond.
If other services are in use, such as Leaderboards, the developer must ensure that they have consulted with the Monterosa account manager and best practices have been adopted. For example spreading data submissions over time, avoiding all connected devices reading at exactly the same time. No service levels are guaranteed or implied for unapproved applications.
The processing time to count all votes or interactions is affected by the type of vote, the frequency of votes or whether the vote is "signed". For an assessment of an application please contact support@monterosa.co.
Always contact your Account Manager before developing a new application for advice on load-spreading best practices and to help plan testing into your development schedule.
Scaling is described in the scaling page.
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How do I organise a demo of the platform?
Please send an email to Sales with your use case, context and any other details. We'll get in touch to arrange a demo.
Can I get a login to try the platform?
Typically we have a conversation about your needs and your evaluation process. If there's a fit, we will happily facilitate a period of access to Playground.
I have a question and can't find the answer on the docs site, what should I do?
Please send an email to Sales with your question and we'll get back to you as soon as possible.
You don't seem to support a feature I need, can I request it?
Yes, please feel free to contact the product team with your suggestion or request. We won't make promises but you might find out it's on its way already.
Can we apply our own styling to Experiences?
Yes you can. Please see Styling in Figma and Experience Setup on the Creator Guide.
Where can I learn about your roadmap?
We don't publish our roadmap but would be happy to share some insights as part of your evaluation
What is the Monterosa business model?
The platform is provided on a SaaS subscription model with inclusive buckets of hosting, support and on some plans, implementation services.
Can I run a proof of concept?
We support internal evaluation for qualified opportunities, subject to availability of resource. Public-facing PoCs are provided under a paid trial with agreed criteria for success and a pathway to a longer-term subscription.
I am an agency and want to develop my own apps and integrations. Can I?
We partner with agencies, consultancies and engineering shops and the sales team would be very happy to discuss the terms of partnership.
What is the minimum term I can subscribe for?
We offer a range of plans to suit long-term usage of the platform. Please contact sales to discuss your needs.
How do you define MAUs?
MAUs are measured in the platform and reported monthly. A new user will be counted when no previous UUID is detected on the device. The full definition is available on request.
How do you define MIUs?
MIUs are measured as users who tap or click within the perimeter of an Experience. The full definition is available on request.
How do I integrate Experiences with my website?
You can choose from various methods including iframes and our SDK. Please see the Integration Guides for Websites & Apps
How do I integrate Experiences with my app?
Please see the Integration Guides for Websites & Apps
Can I use sports data feeds to automate my Experience?
Yes, we can integrate your sports feeds. Rather than support every feed out of the box we have created a plugin architecture that can support processing of almost any feed. Feed processing is set up as part of your onboarding. Please see the on Automation Integration Guide for further guidance.
Do you support my IAM or SSO?
For audience-facing identity management, Monterosa Experiences can be set to require sign-in, and to trigger login if the user is not logged in. The Identify Extension is a bridge which can source authentication from most providers. In some cases, custom configuration and development can be required. The platform commonly integrates with providers including Auth0/Okta, Amazon Cognito, SAP, Akamai and other OpenID providers. See Identity for a more detailed guide.
How does TV graphics integration work?
How does Consent management integration work?
Your consent management system can be included in your onboarding. This is scoped and implemented during your onboarding.
Can you feed data to my warehouse or CDP?
Yes, we create Audience Profiles and can pipeline them into your chosen data destination. This is implemented during your onboarding process.
What user data can I collect?
Examples of data profiling are provided in the Audience Profiles overview. For a very high level view you can also check out our website.
Can I build my own UI in my app?
Yes you can leverage the iOS or Android SDK to build real-time UI into your site.
Does the SDK work with React Native?
Yes, although there is a bridging approach required. Please contact us for further guidance.
Which ad servers do you support?
All plans can integrate with their own ad servers. This is implemented during your onboarding.
Can I integrate with my own Analytics?
Enterprise Plan holders can integrate with their own Analytics. This is implemented during your onboarding.
How many users can the platform handle at once?
The platform is regularly load tested to in excess of a million concurrent users. See Scaling for further information.
Do you support my sports data feeds?
We can integrate with almost every sports data feed with sufficient documentation and a test environment for QA. We can also support high fidelity real-time positioning data.
Do you support localisation?
Yes the platform supports locales for audience-facing applications
Do you support non-Latin languages?
Yes the platform supports languages including Arabic, Chinese and Hebrew.
Do you support location-based targeting?
Geo-Verify is an Extension that helps to allow or disallow specific geographic areas, regions or countries from accessing front end Experiences. We can also setup custom location-based targeting as part of your onboarding.
What security processes and policies do you have in place?
Monterosa is ISO 27001 certified and follows all best practices in personal data management. We are happy to share more on our processes and policies as part of your evaluation.
What is your approach to Accessibility?
We recognise that the best way to ensure a widely accessible product that meets agreed standards is to consider accessibility needs at all stages of implementation. Our product and QA teams are familiar with WCAG standards and the use of both automated and manual approaches to testing accessibility within our products and solutions.
Do you handle prize picking and fulfilment in my country?
Monterosa does not fulfil prizes, but we can recommend partners
Where are your servers hosted?
Our two primary AWS locations are North America and EU. We can also spin up regional instances and nodes if optimisation is required.
Are there any limits to content creator users?
Yes there are some content guide limits provided here.
How does your support offering work?
We offer a bucket of support time with every subscription plan. That can be booked in advance for any period 24/7 for example live games or launches. This is designed to be primarily technical support although our engineers are also versed in the platform and can help answer content creation questions. Support during office hours is unlimited.
Do you offer Account Management?
Yes all long-term customers have a dedicated account manager
Can the platform support dynamic sponsorship setup?
Yes there are many ways to integrate sponsors dynamically including last minute
Can the platform handle multiple skins and variants of an Experience?
Yes the platform is well equipped to handle variations, multiple language or regional versioning.
Do you support content curation?
Monterosa is not a curation company but can recommend partners
How do you avoid profanity in Leaderboards?
Leaderboards can have profanity filters uploaded and names can also be manually changed
What level of training is required for my team?
We provide initial training as part of our onboarding process, usually one or two video call sessions is sufficient. Some users can also learn as they go via our guided tour and documentation.