Extensions which augment the platform with specific capabilities
Monterosa managed backend services are plug-ins to the Interaction Cloud environment and provided as part of a specific solution.
To the content creator, most Extensions appear as tabs in the right-hand nav area of the Studio. Some, like Certification (also named Vote Results as in the screenshot below) are enabled within App Setup and simply appear as required. Others need to be setup by the App Developer or Monterosa Support.
- Identify - Provides tools for managing user identity via an underlying provider which could be a 3rd party SSO integration.